Terms & Conditions
Please read these product terms and conditions carefully as they set out the terms under which the Poles 2go™ makes the products available to you ("Product Terms").
1. Prices
The prices payable for the items that you order are clearly set out in the web site. All prices are expressed inclusive of any VAT payable unless otherwise stated.
2. Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
3. Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.
4. Delivery
Delivery will be made to the address specified by you. Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.
5. Returns
We are so confident of the quality of our products that if any item does not meet your expectations you may return it for whatever reason within 7 days, no quibble! All we ask is that it any returns arrive in original condition, including the packaging & that you obtain proof of return from your carrier. The No Quibble Guarantee is in addition to the full one year manufacturers guarantee.
6. Faulty Goods
All Poles 2go™ curtain poles are rigorously quality checked before dispatch but in the unlikely event that you experience any problems or your blind is faulty please e-mail us at support@poles-2go.co.uk or call our customer service team on 0800 840 2801. We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay. This does not affect your statutory rights.
7. Payment
You can pay on-line with all major credit and debit cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
8. General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at privacy@poles-2go.co.uk | 
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